Frequently asked questions
Product Safety
Suitable for kittens/senior cats?
✔️ Tapioca, green bamboo, and tea leaf litter are all natural variants suitable for cats of all ages. No need for concern.
Does it contain additives/chemicals? Is it safe if accidentally ingested by cats?
✔️ We assure that our tapioca, green bamboo, and tea leaf litters contain no added fragrances. Any scent comes purely from the plants themselves. Safe even if accidentally ingested.
Usage & Maintenance
Recommended litter depth:
⭐ Tapioca and green bamboo litter: 3–6 cm (approx. 1–2.5 inches).
⭐ Tea leaf litter: 5–7 cm (approx. 2–3 inches).
Daily maintenance:
⭐ Remove clumps/solid waste daily.
⭐ Full replacement cycle: 2–4 weeks for single-cat households, 1–2 weeks for multi-cat households. Adjust based on actual usage.
Clumping & dust control:
⭐ Maintain proper litter depth, keep the litter tray dry, and check storage conditions. Low-dust formulas are more suitable for sensitive cats.
Tracking prevention:
⭐ Our production process enlarges litter granules to minimise tracking.
⭐ If tracking remains an issue, consider using a litter tray with raised edges or placing an anti-tracking mat nearby.
Scent:
⭐ Green bamboo litter contains natural bamboo powder, which releases a mild bamboo aroma during use. It helps inhibit bacteria and control odours—100% safe.
Environmental Impact & Disposal
Biodegradable?
✔️ All our litters are made from natural materials and are biodegradable.
Flushable?
✔️ Tea leaf litter dissolves quickly and can be flushed.
❌️ Tapioca and green bamboo litters are primarily made from tapioca starch. Once clumped, they dissolve slowly and are not recommended for flushing.
Proper disposal:
Follow local municipal waste sorting guidelines. Litter mixed with feces is generally treated as general waste.
Purchasing & Delivery
Delivery timeframe:
⭐ Orders are dispatched within 1–3 business days.
⭐ After dispatch, delivery takes 1–3 business days locally, and 3–7 business days to remote areas.
Delivery areas:
✔️ Available across Victoria and New South Wales, as well as Adelaide, Brisbane, and the Gold Coast.
Discounts/free shipping for bulk purchases?
✔️ Discount applies when purchasing a full case.
✔️ Free home delivery is available for orders above a specified amount.
After-Sales & Guarantee
Return/refund policy:
⭐ Unopened products can be returned within 7–14 days without reason. Return shipping is at the buyer’s cost.
⭐ Opened products are generally non-returnable unless defective (e.g., leakage, spoilage). Proof of defect via photo is required for compensation.
What if the package arrives damaged?
⭐ Contact customer service with photos for a replacement or refund.
What to do if clumping is poor or odour is strong?
⭐ First, review usage methods. If a quality issue is confirmed, contact after-sales support.
Local Compliance & Special Notes
Local Compliance & Special Notes
· Strictly follow state-specific waste sorting and pet waste disposal regulations to avoid fines.
· Pregnant individuals or those with compromised immunity should avoid handling litter where possible.